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Category Archives: Customer Service
The two words any customer loves to hear
No problem. Even if there is a problem, your customer doesn’t care – he is interested in getting the goods or service you promised him full stop. Your job is simply to deliver what you agreed.
Posted in Customer Service
Tagged customer care, customer service, delivering results
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Be careful – getting the business can be the first step to losing it
Most people work very hard to win new business and nothing is too much trouble. You can generate significant sales for a service simply by promising miracles. After doing that, you have a new client who can hardly wait to … Continue reading
Posted in Business Development, Customer Service
Tagged Business development, marketing messages
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Getting customer service right
As a business you need to embrace the core principles of customer service before you can expect your clients to take your claims seriously. You have to understand why you are committing to customer service and what that means before … Continue reading
The customer is the boss
“There is only one boss: the customer. And he can fire everybody in the company, from the chairman down, simply by spending his money somewhere else.” Sam Walton, founder of Wal-Mart
Building successful customer relationships
We should all be working to build long-term customer relationships. A one-off, quick-hit sale can be easier to achieve, relatively speaking, but that sort of approach to customers leads to more of the same – a lot of work for … Continue reading
Posted in Communications, Customer Service
Tagged communication, customer relationships, customer service
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A butterfly named Roger
This is a story written by Harry Beckwith, a services marketing guru, about how one man’s exceptional customer service led to much greater things.
If people want to unsubscribe, let them…
This is a bit of a ranting post but it does carry a valid message. Respect people’s privacy and don’t assume that because you’re sending something they want to receive it!
Don’t judge a book by its cover!
We are all guilty of this to a certain extent. We all have our own preconceptions and make hasty judgements on other people and businesses. You know when you are dressed in business attire that people take you more seriously … Continue reading