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Monthly Archives: February 2012
Getting customer service right
As a business you need to embrace the core principles of customer service before you can expect your clients to take your claims seriously. You have to understand why you are committing to customer service and what that means before … Continue reading
Collaboration
Do you sometimes look at larger projects and decide not to go for them because you don’t have the capacity to deliver, even though the project is right up your street? If so, consider collaboration. The two types of collaboration … Continue reading
Webinars – the basics
Webinars have been around for at least ten years now and have advanced from the “dubious” dial-up connection, where people were unsure how much it would cost them to attend once call changes etc had been applied, to today’s very … Continue reading
Grab those opportunities
Somebody once told me to imagine my path towards a goal as a straight line with A as the start point and B as the finishing point. He told me to imagine myself walking along this path with random objects … Continue reading
Posted in Personal Development, Planning
Tagged achieving goals, action, focusing, opportunies
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“Sorry they don’t work here anymore, in fact they left two years ago…”
How embarrassing would this be when you are making a sales call? Your list is THE most important tool you own for prospecting. If this isn’t up to date then everything else will fall apart around it. List fundamentals are … Continue reading
Posted in Direct Mail
Tagged CRM, customer relationship manangement, database, marketing lists, Planning, qualified prospects
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