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Tag Archives: customer service
The two words any customer loves to hear
No problem. Even if there is a problem, your customer doesn’t care – he is interested in getting the goods or service you promised him full stop. Your job is simply to deliver what you agreed.
Posted in Customer Service
Tagged customer care, customer service, delivering results
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Getting customer service right
As a business you need to embrace the core principles of customer service before you can expect your clients to take your claims seriously. You have to understand why you are committing to customer service and what that means before … Continue reading
The customer is the boss
“There is only one boss: the customer. And he can fire everybody in the company, from the chairman down, simply by spending his money somewhere else.” Sam Walton, founder of Wal-Mart
Building successful customer relationships
We should all be working to build long-term customer relationships. A one-off, quick-hit sale can be easier to achieve, relatively speaking, but that sort of approach to customers leads to more of the same – a lot of work for … Continue reading
Posted in Communications, Customer Service
Tagged communication, customer relationships, customer service
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A butterfly named Roger
This is a story written by Harry Beckwith, a services marketing guru, about how one man’s exceptional customer service led to much greater things.